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Terms and Conditions

Terms and Conditions

Please contact us immediately if a problem occurs.

SHOULD THE ITEM YOU RECEIVE BE FAULTY PLEASE CONTACT US IMMEDIATELY FOR ADVICE ON RETURNING, QUOTING ORDER NUMBER

SHOULD ANYTHING BE MISSING FROM YOUR PACKAGE PLEASE CONTACT US IMMEDIATELY, QUOTING ORDER NUMBER


BEFORE REPORTING A NON RECEIVED PACKAGE PLEASE ALLOW AT LEAST
UK                                7 WORKING DAYS
EUROPE                   15 WORKING DAYS
REST OF WORLD   25 WORKING DAYS


REPLACEMENT AND REFUNDS WILL ONLY BE ISSUED WHEN WE HAVE CONFIRMATION FROM ROYAL MAIL THAT THE CLAIM IS VALID

Should you purchase an item which you then decide you do not want you have 14 days to return at you own expense for an alternative product or a refund  BUT PLEASE EMAIL US IN THE FIRST INSTANCE QUOTING ORDER NUMBER 
Refunds for own error will incur a 50p admin charge and all refunds will be at the price you paid less any discounts your were given
Refunds and exchanges can only be given on items returned unopened, unused and in new re-saleable condition

 


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MaddyLisa Crafts
phone number:
01536 357513