Thank you so much for the patience shown by so many customers, it is
DISPATCH is up to 19th FEBRUARY
I am spending as much time as I can working and am working on orders from 19TH FEBRUARY
As you can imagine all the new arrivals have generated a great many extra orders.
This is the downside to being single handed, no-one to take over when I can't work.
Please bear in mind that the reason my prices are as reasonable as they are is because
there is only me working at MaddyLisa and if this changed the prices would have
to increase to take this into account. You may have to wait a little longer when
it's a busy time but this is offset by the lower prices and free postage.
Buyers spending £20 in one order and paying by Paypal or card
receive an automatic 5% discount.
In future any item missing from your order will be refunded immediately
unless I'm certain I can supply it within seven to ten days.
18.2.17 Update on current situation
My husband is back in bed and very poorly again
Thanks to everyone who sent good wishes.
I'm sorry I can't email everyone separately but your messages are greatly appreciated
(This information is not to elicit sympathy but so customers
know the reason for any delays.)
Many thanks to everyone who has sent good wishes and cards, you are lovely people
and your kindness is appreciated.
If you receive an email telling you an item is back in stock but when you go to the item it's
still out of stock it means other customers have bought all the stock which arrived.
Many items arrive and are sold out on the same day.
If an order is dispatched to an incorrect address on the order I will not be responsible for replacing that order,
it is the customer's responsibility to ensure the shipping address is correct before placing an order.
ORDERS GET PRIORITY and at busy times EMAILS WILL BE ANSWERED
AS SOON AS POSSIBLE BUT MAY BE DELAYED.
I post Monday to Friday inclusive but not at weekends or Bank Holidays.
Heavy items may carry an extra postage cost, which will be shown on the item page.
2nd CLASS FREE
1st CLASS £0.50
(Orders are still dispatched in turn, but will be sent by 1st class post instead of 2nd)
Channel Islands, Isle of Man, Isle of Wight are charged at UK rates but you must select UK post.
Due to several packets sent Air Mail not being received no parcels will be sent outside
UK unless they are sent AirSure or International Signed For so they can be tracked
I'm sorry, I know this will affect customers who wish to buy small inexpensive items but have no alternative.
Charge per parcel for overseas is:
Orders weighing not more than 350gms sent International Signed For
Europe - £13.00
Rest of the world - £16.00
To be notified of an "Out of Stock" product arrival please
enter your email address on the item page and you'll get an
automatic email when the item is re-stocked, thanks.
Should you change your email address please re-enter your new
email address on the item or notification will fail.
Any items which are showing as out of stock will usually be re-stocked. Items
we are not going to stock again are usually deleted from the shop when last
item is sold.
Shop hours are:
10.30am - 5.30pm Monday to Friday,
10.30am - 3pm Saturday.
There will be no-one to answer the telephone after 3.00pm on
Saturday until 10.30am Monday morning.
You can still email or place orders and emails will be answered
in order of receipt on Monday.
Please note: without your email address on the order it isn't possible to
send receipt or dispatch notifications.
It is also helpful to put a contact phone number in case I need to speak to you about your order.
This will not be used for any other purpose and not passed to anyone else.
You do not need a Paypal account.
Please click on Paypal as they handle the payments and the checkout will take you through
using your debit or credit card but you do need to click Paypal first.
I aim to dispatched on the next working day but during busy periods
please allow at least 48 hours for dispatch.
Dispatch is by 2nd class Royal Mail and is free for UK buyers.
Please note: Buyers spending £20 in one order and paying by Paypal or card
will receive an automatic 5% discount.
Minimum order spend is £7.00, not including any postage costs.
Please contact us immediately if a problem occurs, and quote
your name and, if possible, your order number, so we can remedy the problem.
Please allow at least:
UK 7 working days
Europe 15 working days
Rest of world 25 working days
before reporting non receipt of purchase, thanks.
Should you wish to purchase more than two of the same item please contact us first and explain why you need 3+ of one design. Some wholesalers stop supplying shops which allow items to be sold on, especially on eBay, and we do not wish to be put in this position.
Should you purchase an item which you then decide you don't want you have 7 days to return it, at your expense, for an alternative product or refund. Please email first, quoting your full name, item details and order number. Without this information it takes much longer to deal with the return. Please do not just return to us without letting us know first. It would be very helpful if you could enclose your invoice and please write
if you wish for a refund or the item you want in exchange.
As always, thank you for your support, I hope we'll continue to stock items you want to buy at a
fair price with fast despatch and if you have any questions please email email@example.com
The web-shop will go on as a Memorial to MaddyLisa, the inspiration for the web-site
and a lovely friend, who just happened to be canine.